ABOUT

RETURNS POLICY:

Lala Life is not required to provide a refund or replacement if you simply change your mind.

All items must be returned in retail quality – unwashed, unworn and with original tags attached.

Returns must be sent back within 30 days of the package delivery date and return costs shall be at the expense of the customer.

- Items purchased at full price can be returned for a Refund, Credit Coupon or Size Exchange.

- Sale items are eligible for our normal returns conditions unless purchased in a sample sale.

- If items are damaged or faulty, they may be returned for a Repair, Refund, Credit or Exchange, at our discretion.

- Size exchanges may be carried out in-store, dependant on stock availability.

Please note that Lala Life cannot issue a monetary refund in exchange for any items purchased online.

SHIPPING:

The team at Lala Life work hard to deliver orders within the given guidelines and time-frames. Peak trading times, holiday and sale periods can impact on these time-frames. Please get in touch if you have any questions about the status of your delivery.

Australia

Orders are delivered via AusPost

3-5 Business days

$10.00 AUD Express Shipping

New Zealand

Orders are delivered via Courier Post Express

5-10 Business days

$15.00 NZD Express shipping

Rest of World

Orders are delivered via DHL Express

5-10 Business days

$20.00 AUD Express Shipping

CUSTOMER SUPPORT:

Don't be a stranger, if you've got a question feel free to get in touch.

Email: lalalifeau@gmail.com

Customer Support hours: Mon - Fri (9am - 5pm)

We endeavor to respond to all Lala Life Customer Support emails within 24 hours (business days only).

Please note: if you email outside of business hours or during Sale Periods or Product Release periods you may experience a slight delay in receiving a response due to a natural influx of Lala Life Customer Service emails throughout these times.

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